Sierra Nevada Children's Services is funded by the California Department of Education to provide Resource and Referral Services to both Nevada and Sierra Counties. SNCS provides free child care referrals to anyone in the community regardless of income.

How It Works

     SNCS maintains information on all licensed family child care providers and licensed child care centers. When a parent calls looking for child care, we gather some basic information about the family including name, address, phone number, first names and ages of the children, child's schedule for careand the region of the county care is needed. We then match the child's needs to the providers available in the area requested. SNCS staff are also available to answer parent's questions about how to find quality childcare or to help parents feel more comfortable asking the right questions when they interview providers. We believe the parent is the best person to choose the care for the child. Our goal is to raise the level of expertise in consumers of child care.

Confidentiality

    Sierra Nevada Children's Services' policy regarding confidentiality states that the use or disclosure of information pertaining to the child or the child's family is restricted to purposes directly related to the administration of the program.

Community Complaints Regarding Providers

    The SNCS staff may receive complaints about a specific provider or program. These complaints will be referred to the Deputy Director who will notify Community Care Licensing of any complaints which could affect the health and safety of children. Licensed providers are required to maintain at their site, copies of Community Care Licensing visit reports. Parents may access these records, or may contact Community Care Licensing, for information about complaints regarding providers. Parents may telephone 916-229-4530 (Sacramento) and request the consultant for Eastern or Western Nevada County or call 530-895-5033 (Chico) and request the consultant for Sierra County. SNCS shall maintain a record of written parent complaints regarding any TrustLine-registered or relative provider, The written complaint shall include the nature of the complaint, the date and approximate time of occurrence, and the name and address of the provider. Families who choose a TrustLine-registered or relative provider may review the record of complaints maintained by SNCS on that provider.